Shipping policy
Last updated: September 6, 2026
At Oakvara, we aim to process and deliver orders in a clear and reliable manner. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
Shipping Region
Oakvara offers worldwide shipping.
Order Processing
Orders are generally processed within 1–4 business days, Monday through Friday, excluding public holidays.
Processing time includes order confirmation, product preparation, quality inspection, packing, and preparation for dispatch.
Certain products, including made-to-order, custom, oversized, or special-material items, may require additional processing or production time. Where applicable, the estimated timeframe will be stated on the product page or communicated to you after your order is placed.
Shipping & Delivery Time
Once dispatched, standard orders are generally delivered within 5–8 business days.
Estimated delivery time:
Processing: 1–4 business days
Transit: 5–8 business days
Estimated total: approximately 6–12 business days
Delivery estimates are not guaranteed and may vary depending on destination, carrier operations, customs clearance, weather, public holidays, peak shipping periods, or other circumstances outside our reasonable control.
Oversized & Special Shipments
Certain large or oversized lighting products require specialized shipping due to their dimensions, weight, or packaging requirements.
For packages exceeding standard air-shipping dimensions, delivery may take approximately 3–5 weeks, depending on the product and destination.
Where a product requires an extended production or delivery period, the applicable estimated timeframe may be stated on the product page or communicated separately.
Shipping Costs
Shipping costs, where applicable, are displayed at checkout before payment.
Shipping rates may vary depending on the destination, product size and weight, packaging requirements, and available shipping method.
Where a product or order qualifies for free shipping, this will be displayed on the product page or at checkout.
Tracking Information
Once your order has been dispatched and tracking becomes available, tracking information will be provided by email.
Please note that tracking information may take some time to update after the carrier receives the shipment.
If you need assistance with tracking or delivery, please contact studio@oakvara.com.
Import Duties, Taxes & Customs
International orders may be subject to import duties, taxes, customs clearance charges, or other fees depending on the destination and applicable local regulations.
Where duties and taxes are included in the order price or shipping arrangement, no additional payment will normally be required from the customer for those covered charges.
Where duties, taxes, or customs charges are not included, they may be collected separately by the carrier, customs authority, or other relevant party and are the responsibility of the recipient.
Customers are responsible for providing any information reasonably required for customs clearance.
If a shipment cannot be delivered because the recipient refuses to complete required customs procedures or pay applicable charges that were not included in the order, additional return shipping, storage, customs, or related costs may be deducted from any refund where permitted by applicable law.
Changing the Shipping Address
If you need to change your shipping address, please contact studio@oakvara.com as soon as possible.
We can usually update the shipping address before the order has been dispatched.
Once an order has been shipped, we cannot guarantee that the delivery address can be changed. Depending on the carrier, you may be able to request an address change directly with the shipping provider.
Additional carrier charges resulting from an address change may be the responsibility of the customer.
Delivery Issues
Orders are delivered based on the shipping address and contact information provided at checkout. Please ensure that these details are complete and accurate before placing your order.
If delivery is unsuccessful due to circumstances attributable to the recipient, such as an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal of delivery, or failure to collect the package within the carrier’s required timeframe, additional shipping or return costs may apply.
If the package is returned to us, reasonable costs actually incurred as a result of the failed delivery, such as return shipping or carrier charges, may be deducted from the refund where permitted by applicable law.
Lost Packages
If tracking indicates that your shipment may be lost in transit, please contact studio@oakvara.com.
We will investigate the shipment with the carrier. If the package is confirmed as lost and no successful delivery can be established, we will provide an appropriate resolution, which may include a replacement or refund.
Approved refunds are generally issued within 3–5 business days to the original payment method.
Delays
Although we make reasonable efforts to meet the estimated delivery timeframe, delays may occasionally occur due to customs inspections, carrier congestion, severe weather, public holidays, strikes, transportation disruptions, or other circumstances outside our reasonable control.
If your order is experiencing an unusual delay, please contact us and we will assist with available tracking and carrier information.
Contact Us
If you need assistance with shipping, tracking, customs, or delivery, please contact us:
Business Name: Oakvara
Business Address: 717 Imperial Blvd, McKinney, TX 75071, United States
Contact Email: studio@oakvara.com
Business Hours: Monday–Friday, 10:00 AM–5:00 PM (Central Time)
Business Timezone: Central Time (CT)
We aim to respond to customer inquiries within 48 business hours.