nce your order has shipped, tracking information will be provided if tracking is available for your shipment. You may use the tracking details to follow your delivery progress.

If you need help with tracking or delivery updates, please contact us at info@oakvara.com with your order number.

Before placing an order, we recommend reviewing the product details carefully, including size, color, material, voltage information, installation requirements, and product images.

For lighting products such as chandeliers, pendant lights, and wall lights, customers should also make sure the item is suitable for their space and intended use.

If your item arrives damaged, defective, or incorrect, please contact us at info@oakvara.com as soon as possible.

Please include your order number, a clear description of the issue, and photos of the product or packaging if available. We will review the issue and assist with the next steps.

After your returned item is received and inspected, approved refunds are processed within 10 business days.

Refunds are issued to the original payment method used for the order and are processed in USD.

Oakvara accepts the following payment methods where available at checkout:

American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa.

All purchases are processed in USD.