Refund policy

Last updated: June 7, 2026

At Oakvara, we want customers to feel confident when purchasing our lighting products, including chandeliers, pendant lights, wall lights, and related lighting items. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for orders shipped within the United States.

Return Window

Customers may request a return or exchange within 30 days from the date the order is received.

Return or exchange requests submitted after the 30-day return window may not be accepted.

Return Eligibility

We accept returns and exchanges for both defective and non-defective items, provided the item meets the conditions below:

The item must be in new and unused condition.
The item must include its original packaging, parts, accessories, and any included documentation, where applicable.
The item must not show signs of use, installation, alteration, misuse, or damage caused by the customer.
The return request must be submitted within 30 days of delivery.

Lighting products that have been installed, modified, damaged after delivery, or returned incomplete may not be eligible for a refund or exchange.

Return Method

All approved returns must be completed by mail.

To begin a return or exchange, please contact us at info@oakvara.com with your order number, the item you wish to return, and the reason for your request.

Return Approval Process

Approved returns follow this process:

Customer submits a return request by contacting info@oakvara.com.
Oakvara reviews the request to confirm return eligibility.
If approved, Oakvara provides a prepaid downloadable return shipping label.
The customer must download, print, and attach the return label to the return package.
The customer ships the item according to the provided return instructions.
Once the returned item is received and inspected, the refund will be processed if the return meets the policy requirements.

Customers should not send items back before receiving return approval and return instructions. Items returned without approval may be delayed or may not be accepted.

Return Shipping Costs

For approved returns, Oakvara covers the cost of the prepaid return shipping label.

There is no charge to the customer for the approved return label. Customers can download and print the return label after the return request has been approved.

Exchanges

We accept exchanges for eligible items within the 30-day return window.

To request an exchange, please contact info@oakvara.com with your order number and exchange request details. Exchanges are subject to product eligibility and availability.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at info@oakvara.com as soon as possible.

Please include:

Your order number
A clear description of the issue
Photos of the product, packaging, or issue, if available

We will review the information provided and assist with the next steps. If the return is approved, Oakvara will provide a prepaid downloadable return shipping label at no cost to the customer.

Refunds

Once your returned item is received and inspected, we will notify you of the refund status.

If approved, your refund will be processed within 10 business days after the returned item has been received and inspected.

Refunds will be issued to the original payment method used for the order.

Currency

All transactions and refunds are processed in USD.

Oakvara is not responsible for any fees, exchange rates, or charges applied by a customer’s bank, card issuer, or payment provider.

Restocking Fees

Oakvara does not charge restocking fees for approved returns or exchanges.

Need Help?

If you need help with a return, exchange, or refund request, please contact us:

Business Name: Oakvara
Business Address: 717 Imperial Blvd, McKinney, TX 75071, United States
Contact Email: info@oakvara.com
Business Hours: Monday – Friday, 10:00 AM – 5:00 PM (GMT-6)
Business Timezone: GMT-6

We aim to respond to customer inquiries within 48 business hours.