Refund policy
Last updated: September 6, 2026
At Oakvara, we want you to feel confident when purchasing our lighting products. This Return & Refund Policy explains how returns, cancellations, damaged or defective items, and refunds are handled for orders placed through Oakvara.
Returns
You may request a return within 14 days of receiving your order.
We are unable to offer free returns for non-defective items. For change-of-mind returns, customers are responsible for return shipping costs.
To request a return, please contact studio@oakvara.com with your order number, the item(s) you wish to return, and the reason for the return.
Please do not send any item back before contacting us and receiving return instructions. Returns sent without prior authorization or to an incorrect address may be delayed or may not be accepted.
Once your return request has been approved, please securely package the item and send it according to the return instructions provided by Oakvara.
Return Conditions
To be eligible for a standard return:
- The return request must be made within 14 days of delivery.
- The item should be in its original, unused condition.
- All original parts, accessories, mounting hardware, and documentation should be included where applicable.
- We recommend using the original packaging and protective materials, particularly for fragile lighting products.
- The item must not have been installed, modified, altered, misused, or damaged after delivery.
Customers may inspect an item to the extent reasonably necessary to determine its nature, characteristics, and suitability. Where permitted by applicable law, Oakvara reserves the right to make an appropriate deduction from the refund for any reduction in value resulting from handling beyond what is reasonably necessary to inspect the item.
Returns sent without an approved return request or to an unauthorized return address may not be accepted.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
Return Shipping Costs
For returns due to a change of mind, incorrect size selection, preference, or other non-defective reason, return shipping costs are the responsibility of the customer.
We recommend using a tracked and appropriately insured shipping service, particularly for fragile or high-value lighting products.
Oakvara is not responsible for return packages lost or damaged in transit when return shipping is arranged by the customer.
We do not accept returns sent with shipping charges payable on delivery unless agreed by Oakvara in advance.
If an item is confirmed to be damaged, defective, or incorrectly supplied by Oakvara, we will provide an appropriate solution and, where a return is required, cover the reasonable return shipping cost or arrange the return.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as possible after delivery.
If an item arrives damaged, defective, or different from what you ordered, please contact studio@oakvara.com as soon as possible.
For transportation damage, we recommend contacting us within 3 days of delivery whenever possible so that we can promptly investigate the issue with the carrier.
Please provide:
- Your order number
- A clear description of the issue
- Clear photographs showing the product and affected area
- Photographs of the outer and inner packaging where relevant
- An unboxing video, if available
Please keep the product and all original packaging until the claim has been reviewed.
After reviewing the information provided, we will offer an appropriate solution depending on the circumstances. This may include replacement parts, a replacement product, repair, return, or refund.
The recommended reporting timeframe does not limit any mandatory rights available to you under applicable consumer law.
Custom and Made-to-Order Products
Products that are custom-made, personalized, or specially configured to a customer’s specifications may not be eligible for change-of-mind returns or cancellation once production has begun.
This may include products made with custom dimensions, finishes, cord lengths, configurations, or other specifications that differ from our standard product options.
This restriction does not apply where an item is damaged, defective, incorrectly supplied, or where applicable law provides otherwise.
If you are unsure whether a product is considered custom or made-to-order, please contact us before placing your order.
Order Cancellation
If you wish to cancel or change an order, please contact studio@oakvara.com as soon as possible.
Orders that have not yet entered processing, production, customization, or shipment may generally be cancelled.
Once an order has entered processing, production, customization, or has been shipped, cancellation may no longer be possible.
For custom-made, personalized, or specially configured products, cancellation may not be available once production has begun because materials, production, or supplier arrangements may already have commenced.
Where a statutory cancellation or withdrawal right applies under applicable consumer law, that right will take precedence over this policy.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome of your return.
If approved, the refund will generally be issued within 5 business days after inspection to the original payment method used for the order.
Once a refund has been issued, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
Refunds are issued in the currency in which the original order was processed.
Oakvara is not responsible for differences caused by currency conversion rates or fees independently charged by banks, card issuers, or payment providers.
Restocking Fees
Oakvara does not charge a restocking fee for eligible standard returns.
Where permitted by applicable law, deductions may be made for diminished value resulting from excessive handling, missing components, damage, or alterations beyond what is reasonably necessary to inspect the product.
Contact Us
If you need assistance with a return, cancellation, damaged item, or refund, please contact us:
Business Name: Oakvara
Business Address: 717 Imperial Blvd, McKinney, TX 75071, United States
Contact Email: studio@oakvara.com
Business Hours: Monday–Friday, 10:00 AM–5:00 PM (Central Time)
Business Timezone: Central Time (CT)
We aim to respond to customer inquiries within 48 business hours.