Payment Policy
Last Updated: September 6, 2026
These Payment Policy explain how payments, billing information, and transaction details are handled for purchases made through Oakvara.
Accepted Payment Methods
Oakvara currently processes payments securely through PayPal.
PayPal accepts major credit and debit cards, allowing customers to pay by card through PayPal Checkout where available. A PayPal account may not be required, depending on the customer’s location and PayPal’s available checkout options.
The payment options available for your order will be displayed at checkout.
Transaction Currency
All purchases made through Oakvara are processed in EUR.
If your bank, card issuer, or payment provider uses another currency, they may apply their own exchange rates, conversion fees, or transaction fees. These charges are determined by your financial institution or payment provider and are outside Oakvara’s control.
Secure Payment
Oakvara uses secure checkout processes to help protect customer payment information.
Payment information is processed through secure payment providers, and checkout pages may use SSL encryption to help protect personal and payment details during transmission.
Oakvara does not ask customers to send full payment card details by email or through the contact form.
Billing Accuracy
Customers are responsible for providing accurate and complete billing and order information at checkout, including:
- Billing name
- Billing address
- Email address
- Shipping address
- Payment information
- Contact details
Incorrect or incomplete information may cause delays in payment authorization, order processing, shipment, or delivery.
Order Verification
Oakvara may review orders before processing or shipment. In some cases, we may contact the customer to confirm order details, billing information, shipping information, or payment-related information.
If we are unable to verify the required details, the order may be delayed or canceled where necessary.
Shipping Policy Overview
Oakvara ships orders within the United States.
Orders placed before 5:00 PM (GMT-6), Monday through Friday, begin processing on the same business day. Orders placed after 5:00 PM (GMT-6), on weekends, or on U.S. public holidays begin processing on the next business day.
Current shipping timeline:
- Handling Time: 1 to 4 business days
- Transit Time: 5 to 8 business days
- Estimated Delivery Time: 6 to 12 business days
Shipping costs should be clearly displayed at checkout and on the Shipping Policy page before customers complete their purchase.
For full details, please review our Shipping Policy.
Return & Refund Policy Overview
Oakvara accepts eligible returns and exchanges within 14 days from the date the order is received.
Returned items must be in new and unused condition and include original packaging, parts, accessories, and documentation where applicable.
For approved returns, Oakvara provides a prepaid downloadable return shipping label at no cost to the customer. Customers must wait for return approval and return instructions before sending any item back.
Refunds are processed within 5 business days after the returned item is received and inspected. Approved refunds are issued to the original payment method.
Oakvara does not charge restocking fees for approved returns or exchanges.
For full details, please review our Return & Refund Policy.
Privacy Policy Overview
Oakvara handles customer information for purposes such as processing orders, completing payments, providing customer support, arranging shipping, managing returns, and complying with applicable legal obligations.
For full details about how customer information is collected, used, and protected, please review our Privacy Policy.
Customer Support
If you have questions about billing, payment, checkout, shipping, returns, refunds, or your order, please contact us:
Business Name: Oakvara
Business Address: 717 Imperial Blvd, McKinney, TX 75071, United States
Contact Email: studio@oakvara.com
Business Hours: Monday – Friday, 10:00 AM – 5:00 PM (GMT-6)
Business Timezone: GMT-6
We aim to respond to customer inquiries within 48 business hours.